Frequently Asked Questions

CartBasketShop is an online shopping website focused on women fashion products such as sarees, kurtis, kurta sets, ethnic wear, festive fashion and everyday style essentials. Product availability may change depending on stock and new collections.

To place an order, visit the Shop page, choose your product, select available options such as size or variation if required, click Add to Cart, go to Checkout, enter billing and shipping details, select a payment method and complete the order.

After checkout, the system creates an order. You may receive an order confirmation by email or SMS depending on website notification settings. The order can then move through processing, packing, dispatch and delivery stages.

Login to your account and go to My Account → Orders. You can view order number, order status, product details, billing details, shipping details and available order actions from this section.

Guest checkout may be available only if enabled on the website. Creating an account is recommended because it allows you to view your orders, access invoices and manage support requests more easily.

Login to your account and go to My Account → Orders. Open the required order and check for the invoice, download invoice or print invoice option if enabled. You can download or print the invoice from the order details page.

A standard invoice may include order number, invoice number, order date, customer billing details, shipping details, product names, quantity, price, tax details if applicable, discount, shipping charges, payment method and final order total.

If the invoice option is not visible, contact support with your order number and billing email. The support team will verify your order and guide you based on the invoice settings available on the website.

Orders can usually be cancelled only before they are shipped or dispatched. Once an order is shipped, cancellation may not be possible and the return policy may apply after delivery.

Login to your account and go to My Account → Orders. If the order is eligible for cancellation, a Cancel button may appear next to the order. Click Cancel and follow the steps shown on the website.

The Cancel button may not appear if the order is already shipped, completed, delivered, cancelled, refunded or not eligible for cancellation under the current order status.

Yes. CartBasketShop may cancel an order due to payment failure, incorrect address, product out of stock, technical issue, suspicious transaction or operational reasons. If a prepaid order is cancelled from our side, refund will be processed as per the refund policy.

Return requests may be accepted only for eligible products and valid reasons such as wrong product delivered, damaged product, defective product or product mismatch. Products must be unused, unwashed, undamaged, unaltered and returned with original tags, labels, invoice and packaging.

Products may not be eligible for return if they are used, washed, damaged by the customer, altered, missing tags, missing packaging, customized, final sale, hygiene-sensitive or clearly marked as non-returnable on the product page.

To request a return, contact support with your order number, billing email, registered mobile number, reason for return, clear product photos, packaging photos and invoice copy if available. The support team will review the request as per policy.

Replacement may be available only after approval and subject to stock availability. If the same product or suitable variant is not available, refund or another resolution may be provided as per the applicable policy.

Do not use or wash the product. Take clear photos of the product, damaged area, packaging, label and invoice. Contact support with your order number and complete issue details for review.

Refunds are processed only after approval. For return cases, the returned product must pass quality check. Refund timelines may depend on the payment method, bank processing and payment gateway timelines.

Please wait for a short time and check your email, SMS and My Account order section. If the order is still not visible, contact support with payment screenshot, transaction ID, payment amount, date, registered email and mobile number.

If the returned product is used, washed, damaged, altered, missing tags or does not meet the return conditions, the return request may be rejected. In such cases, refund or replacement may not be processed.

You can track your order from the Order Tracking page using your order details. Tracking updates are usually available after the order is packed and dispatched by the courier partner.

Tracking may take time to update after dispatch. Courier updates can also be delayed due to location, serviceability, holidays, weather or logistics conditions. Contact support if tracking remains unavailable for a long time.

Address changes may be possible only before dispatch. Contact support immediately with your order number if you entered an incorrect address. Once shipped, address changes may not be possible.

You can contact support through the Contact Support page. For faster help, share your order number, billing email, mobile number, payment proof, product photos and a clear explanation of the issue.